Return and Refund Policy

At VPA Parts, operated by VPA LTD (Company No. 14766406), we want you to be completely satisfied with your purchase. This policy sets out your rights and our obligations in relation to returns and refunds. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

Last Updated: February 2026

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all unused parts returned in their original, undamaged packaging. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, provided the item has not been fitted, installed, or used in any way and is in its original condition with all original packaging and documentation.

2. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise your right to cancel, you must inform us of your decision to cancel within this 14-day period by contacting us at contact@vpagroup.co.uk or by calling +44 7778 777657. You must then return the goods to us within 14 days of notifying us of your cancellation.

3. How to Initiate a Return

To initiate a return, please email us at contact@vpagroup.co.uk with the following information: your order number, the item(s) you wish to return, the reason for the return, and whether you would prefer a refund or an exchange. Our customer service team will respond within 2 working days with return instructions and, where applicable, a prepaid return shipping label.

Please do not return any item without first contacting us, as items returned without prior authorisation may not be accepted and could delay the processing of your refund.

4. Damaged Goods

If you receive an item that is damaged in transit or arrives in a defective condition, please photograph the damage within 48 hours of receipt and email the photographs to contact@vpagroup.co.uk along with your order number and a description of the damage. We will arrange a free collection of the damaged item and, at your choice, either dispatch a free replacement or issue a full refund. You will not be charged any additional shipping costs in the event of a damaged goods claim.

5. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us at contact@vpagroup.co.uk within 5 working days of receipt, quoting your order number and a description of the item received. We will provide you with a free return label and arrange for the correct item to be dispatched to you as soon as possible. If the correct item is not available, we will issue a full refund.

6. Refund Timeline

Once we have received and inspected the returned item, we will process your refund within 5 to 7 working days. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account. We will notify you by email once your refund has been processed.

7. Return Shipping Costs

Free return labels are provided for: items that are faulty or defective, items damaged in transit, and items that were incorrectly sent by us. For change-of-mind returns (where the item is as described and in working order), the buyer is responsible for the cost of return shipping. We recommend using a tracked shipping service for all returns, as we cannot be held responsible for items lost in transit.

8. Non-Returnable Items

The following items cannot be returned: any part that has been fitted, installed, modified, or used in any way; items returned without prior authorisation; items that are not in their original condition or packaging due to reasons other than a defect; and any item where the return window has expired. If you are unsure whether your item is eligible for return, please contact us before sending it back.

9. Your Statutory Rights

Nothing in this Return and Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If a product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund regardless of the timeframes set out in this policy. For goods that develop a fault within 30 days of purchase, you have the right to a full refund. For goods that develop a fault within 6 months, we will offer a repair or replacement unless we can prove the goods were not faulty at the time of sale.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

VPA LTD (Trading as VPA Parts)
Unit C1B, Newton Industrial Estate
Romford, Essex, RM6 5SD
Email: contact@vpagroup.co.uk
Phone: +44 7778 777657
Website: www.vpaparts.com